FAQ

  1. How can I place an order? You can place an order directly on our website by adding the items to your cart and proceeding to checkout. You can also contact our customer service team for assistance in placing your order.

  2. What payment methods do you accept? We accept various payment methods such as credit/debit cards, PayPal, and Apple Pay.

  3. Which countries are your shipping zones? Currently, we only deliver orders to the United Kingdom and Northern Ireland.

  4. How long does it take to receive my order? It depends on your location. We offer standard shipping; the estimated delivery time is usually 3 to 5 days.

  5. What is your return policy? We offer a hassle-free return policy within 30 days of receiving your order. Items must be in their original packaging and not used. You will be responsible for the return shipping costs. Please see our returns policy page.

  6. Can I track my order? Yes, we will provide a tracking number once your order has shipped. You can use this number to track the delivery status of your order.

  7. What if an item is out of stock? We strive to keep our inventory up-to-date, but sometimes items may go out of stock. 

  8. How can I contact customer service? You can contact our customer service team via email. We strive to respond to all inquiries within 24 hours. Please send all inquiries to this email support@neemeks.com